Customer Service
Frequently Asked Questions:
Find the answers to the most frequently asked questions
concering our website and services.
Hotel Reservations
Payment in Advance
If this site is used to make Special Internet Rate
hotel reservation, payment in full, in advance is required.
Cancellation/Change Fee
Also for a Special Internet Rate reservation, a $10
cancellation/change fee will be applied to any cancellations
or changes made to the reservation.
If a cancellation is made in less than the time allowed
in the stated cancellation policy on the site and in
the email confirmation you receive, a full night's stay
will be charged to the cardholder. Such a charge could
be applied for any hotel reservation, not necessarily
a Special Internet Rate.
Refund Policy
MiamiTravelGuide.com acts only as an independent agent
to secure services of an air carrier, car rental supplier,
hotel, or other travel related supplier. Therefore,
we have no control over personnel, equipment, or operations
of these suppliers and shall not be held liable for
any inconvenience, personal injury, property damage,
or other loss incurred as a result of any wrongful acts,
omissions, or default on the part of the suppliers.
All grievances must be reported with any and all supporting
documentation to MiamiTravelGuide.com within 60 days
of the mailing of the first credit card statement showing
any discrepancies for billing and payment issues or
within 60 days after completion of travel services provided.
Privacy Policy
MiamiTravelGuide.com has created this statement to communicate
its commitment to privacy and to ensure that you are
comfortable with the measures taken to enhance your
experience with us. MiamiTravelGuide.com is dedicated
to providing a safe, secure and enjoyable environment
in which to shop for hotel room inventory, car rentals,
airfare and vacation packages. This statement details
our current information gathering procedures, which
are subject to change without notice. In order to confirm
your understanding of this web site's Privacy Policy,
it is suggested that you review this Privacy Policy
each time you visit this web site.
Terms and Conditions of Use
The use of this MiamiTravelGuide.com's web site is
conditional upon your acceptance, without modification,
of all the terms and conditions provided below. Your
continued use of this site communicates your acceptance
of these terms.
Customer Use
MiamiTravelGuide.com grants to you a limited, non-transferable
license to use this site in accordance with these Terms
and Conditions. You may use this site only to make legitimate
reservations or purchases and not for any other purpose.
With the exception of information that is downloaded,
displayed or printed for personal, non-commercial use,
this site and all contents herein may not be copied,
reproduced, republished, uploaded, posted, transmitted
or otherwise distributed with the express written permission
of MiamiTravelGuide.com.
You agree that you will not use any automatic device,
program, including but not limited to "spiders",
"robots", or any other methodology to monitor,
process, or compare the information contained on this
site with any other web site.
You agree not to interfere with the proper commercial
function of this web site, and not to take any action
to interfere or burden the infrastructure of the MiamiTravelGuide.com
site.
Indemnification
You shall defend and indemnify MiamiTravelGuide.com
and any third party providers and distributors and their
officers, directors, employees and agents from and against
any claim, cause of action or demand, including without
limitation reasonable legal and accounting fees, brought
by or on your behalf in excess of the liability described
in these Terms and Conditions or by third parties as
a result of your use of this site.
Liability Disclaimer/No Warranties
The information, software, products, and services published
on this web site may include inaccuracies or typographical
errors. Changes are periodically made to the site. MiamiTravelGuide.com,
its affiliates, and/or respective suppliers may make
improvements and/or changes to this web site at any
time.
MiamiTravelGuide.com, its affiliates, and/or their
respective suppliers make no representations about the
suitability of the information, software, products,
and services contained on this web site for any purpose.
All such information, software, products, and services
are provided "as is" without warranty of any
kind. MiamiTravelGuide.com, its affiliates, and/or their
respective suppliers hereby disclaim all warranties
and conditions with regard to this information, software,
products, and services, including all implied warranties
and conditions of merchantability, fitness for a particular
purpose, title, and noninfringement. In no event shall
MiamiTravelGuide.com, its affiliates, and/or their respective
suppliers be liable for any direct, indirect, punitive,
incidental, special, or consequential damages arising
out of, or in any way connected with, the use of this
web site or with the delay or inability to use this
web site, or for any information, software, products,
and services obtained through this web site, or otherwise
arising out of the use of this web site, whether based
on contract, tort, strict liability, or otherwise, even
if MiamiTravelGuide.com, its affiliates, and/or their
respective suppliers have been advised of the possibility
of damages. Because some states/jurisdictions do not
allow the exclusion or limitation of liability for consequential
or incidental damages, the above limitation may not
apply to you.
If, notwithstanding the foregoing, MiamiTravelGuide.com
or any third party provider or distributor should be
found liable for any loss or damage which arises out
of or is in any way connected with any of the above
described functions or uses of this site or its content,
the liability of MiamiTravelGuide.com and the third
party providers and distributors shall in no event exceed
US$100.00. Some states do not allow limitation of liability,
so the foregoing limitation may not apply to you. In
its sole discretion, in addition to any other rights
or remedies available to MiamiTravelGuide.com and without
any liability whatsoever. MiamiTravelGuide.com at any
time and without notice may terminate or restrict your
access to any component of this site.
General
This agreement is governed by the laws of the state
of Florida, United States of America. You agree that
any transactions resulting from your use of this site
occurs in the state of Florida and only and all disputes
arising out of your use or attempted use of this web
site shall be brought solely in Broward County Florida
and that Broward County Florida shall have exclusive
jurisdiction and venue.
In the event any portion of this Agreement is found
to be unenforceable or invalid, the remaining terms
and conditions of this Agreement shall continue in effect.
This agreement, including the airfare rules or car
rental, where applicable, constitutes the entire agreement
between you and MiamiTravelGuide.com with respect to
this web site and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral,
or written, between the customer and MiamiTravelGuide.com
with respect to this web site. A printed version of
this agreement and of any notice given in electronic
form shall be admissible in judicial or administrative
proceedings based upon or relating to this agreement
to the same extent and subject to the same conditions
as other business documents and records originally generated
and maintained in printed form.
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